What should I do to prepare for your visit?

There’s no need to tidy up before we arrive—in fact, it’s best if we see your space as it is. This gives us an honest starting point and helps us assess your needs clearly.

That said, we do encourage a little intention-setting before your session. Think about how you want your space to feel and what kind of support you’re craving—whether it’s gentle motivation, hands-on coaching, or letting Pepper take the lead.

We’ll walk you through every step using the PEPPER Method, our signature organizing process designed to bring clarity, ease, and long-term flow into your space.

Will I be made to throw things away?

You are always in control of what stays and what goes. We’ll support you in making confident decisions, but you’ll never be pressured to part with anything that doesn’t feel right to you.

Who does all the work?

We find that the most impactful transformations happen when we work together. Your input—what you use, love, and need day-to-day—is essential to building systems that truly work for you.

That said, we understand that not everyone is available or comfortable being hands-on the entire time. You’re welcome to be as involved as you’d like—whether that’s working side-by-side with us, checking in at milestones, or taking a more observational role.

In cases where you’re unavailable during parts of the session, we can continue working independently as long as you’re easily reachable if we need decisions made. 

We’re here to support you in the way that feels most helpful—no pressure, just progress.

What are “Organizer Hours”?

Organizer Hours refer to the total number of hands-on hours worked by our organizing team. For example, 10 Organizer Hours could mean one organizer working for 10 hours, or two organizers working for 5 hours each. This flexible model allows us to tailor your project to your space, timeline, and desired pace—while staying within your selected package.

Will I need to purchase items to get organized?

Initially, no. We always begin with decluttering so you can clearly see what you have—and what you actually need. Ahead of your session, we encourage you to set aside a few basics like laundry baskets, empty bins, tote bags, or clean cardboard boxes—anything you already own that we can use to sort and categorize. Once the space is cleared, we’ll only suggest storage products if they truly add value to your space—no overbuying, no wasted bins.

If I decide to get rid of things will you take them away or what can I do with them?

We offer hands-on support to help you part with items thoughtfully and responsibly. Depending on your package, this may include carload donation removal after each session, a one-time donation haul, or guidance on sustainable disposal (like textiles or expired medications).

We can also assist with or suggest mindful donation options—like local Buy Nothing groups, community centers, or special handoffs—so your items can be rehomed with purpose. However you choose to let go, Pepper will help you close the loop—with love.

What if I need to cancel or reschedule a booking?

We understand that plans can shift. If you need to cancel or reschedule, we kindly ask that you let us know in writing with at least 48 hours’ notice.

Rescheduled hours must be used within 60 days of your request, and are subject to availability. We’ll do our best to accommodate your new preferred dates, but keep in mind that unused hours beyond this timeframe may be forfeited, with no refunds or credits issued.

We’re always happy to help coordinate next steps—just reach out and we’ll take care of you.